Frequently Asked Questions

Frequently Asked Questions

Product Questions

What ingredients are in your pomades?
All Firme Look pomades are crafted with natural ingredients like beeswax, coconut oil, shea butter, and essential oils. We avoid parabens, sulfates, and synthetic fragrances to keep your hair and scalp healthy. Every product is barber-grade and made in Albuquerque, NM.

What’s the difference between your pomade hold strengths?

  • Light Hold: Natural, flexible styles.

  • Medium Hold: Classic looks with movement.

  • Strong Hold: Slicked-back styles and all-day control.
    Choose the finish based on your hair type and desired texture (mat­te vs shine).

Are your products suitable for all hair types?
Yes — our natural formulations work for straight, wavy, curly, and coily hair. Pick the right hold level and finish for your style.

How do I wash out pomade?
Water-based pomades rinse easily with regular shampoo. For oil-based products, use a clarifying shampoo or massage conditioner through before rinsing to break down the oils.

Shipping & Orders

Do you ship nationwide?
Yes! We ship to all 50 states from our base in Albuquerque, New Mexico. Most orders arrive within 3–5 business days.

What’s your return policy?
We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us for a refund or exchange.

How much is shipping?
Orders over $50 ship free within the U.S. Orders under $50 have a flat $5.99 shipping rate.

Usage & Care

How much product should I use?
Start with a dime-sized amount and work through damp or dry hair. Add more if needed — less is more for a clean finish.

Can I use pomade on a beard?
You can, but for best results use our Beard Balm or Beard Butter instead. They’re formulated for facial hair and skin hydration.

How long do your products last?
Shelf life: 2 years when stored in a cool, dry place. A single jar typically lasts 2–3 months with daily use.

Contact & Support

How can I reach customer service?
Reach us through our contact form or email (customerservice@firmelook.com), or social media. We respond within 24 hours on business days.